Please read the following River Pines policies:
We gladly accept debit card payments for transactions at this hotel.
If a debit card is used, your account will be debited at check-in for the projected total amount of room and tax, plus $100.00 per stay for incidentals.
These funds will not be accessible from your bank account.
If you check out earlier than expected or pay your charges by other means, the unused amount will be released from your debit card. However, depending on the processor and your bank's procedures, it could take up to 10 days for the unused amount to be credited back to your account.
This hotel cannot be responsible for any returned check fees associated with your bank account.
ALL CHARGES WITH A CREDIT CARD WILL BE ASSESSED A 3.9% CC FEE. To avoid this fee, we accept cash and check payments.
OFFSITE RENTALS: All off-site vacation rentals will be assessed a cleaning fee of $150 and a resort fee of $50, which provides access to River Pines facilities for you and your rental guests.
PRICES & TAXES: All prices and taxes are non-negotiable, as listed on the booking page
AGE: You must be 25 years of age to make a reservation with us. You may be asked to present identification to confirm your age.
BOOKING: TO CONFIRM BOOKING, a deposit of the first night's stay for all reservations is required.
CHECK-IN: Check-in time is 3 p.m. at the RIVER PINES front desk. Access to the property is not permitted without first checking in at the front desk. Payment in full is due upon check-in.
CHECK-OUT: Check-out is at 10:00 a.m. Arrangements for Late check-out must be requested and approved by RIVER PINES at least 24 hours in advance of the original departure time and date, and they may be subject to additional fees. Late check-out will not be granted on the date of departure, and is not always available.
POOL USE: The pool, poolside bar, and other amenities are for RIVER PINES guests only. No outside guests or "guests of guests" will be permitted without prior written approval from Management. Guests violating this rule may lose future reservation opportunities, including renewal, and may be subject to immediate eviction. No coolers will be allowed inside the pool area.
COTTAGES AND KITCHENS: Each cottage and kitchen is fully stocked for that individual unit. Please Do Not remove items (DISHES, BBQS, PICNIC TABLES, etc.) from one unit to another. If items are moved, make sure they are returned. Missing items, items to be replaced, or items to be returned will incur an additional fee to Guest accounts.
GARBAGE: Garbage is picked up on the day of your departure. For extended-stay guests, please place your trash bag outside your room in the morning; housekeeping will collect it by 2:00 PM.
KEYS: Keys must be returned to the office at departure. For security reasons, a charge of $50.00 will be assessed for any key not returned upon check-out.
LOST OR LEFT BEHIND ITEMS: RIVER PINES is not responsible for items lost or left behind. If RIVER PINES is required to mail forgotten items to the Guest, a $25.00 fee for locating and storing, plus shipping charges, will be assessed. The property will hold lost or left-behind items for no longer than 90 days.
NUMBER OF GUESTS/OCCUPANTS: The occupancy will not exceed the occupancy stated upon booking. Sleeping is not allowed on floors, decks, or blow-up beds without prior approval and an additional fee. Tents or trailers are not allowed.
QUIET TIME: Outside activities must be moved inside by 1O PM and must not begin before 8 AM. Any enforcement action by Management, Police, or Government entities is at the sole expense of the Guest and may result in immediate eviction, cancellation of the reservation, and forfeiture of any monies paid.
PARKING/VEHICLE POLICY: No trailers, campers, boats, or recreational vehicles are allowed (during peak season, June-September) without prior written approval of management. Overflow parking is located next to the restaurant in the dirt lot. DO NOT PARK YOUR VEHICLE ON THE LAWN; THE PROPERTY RESERVES THE RIGHT TO TOW AND REMOVE VEHICLES IN VIOLATION.
PAYMENT OF RENT: Rent will be paid in full UPON CHECK-IN, including any additional fees or charges. A valid Credit Card must be on file with an expiration date at least 2 months after departure, EVEN IF A CREDIT CARD IS NOT YOUR CHOSEN PAYMENT METHOD. Reservation may be canceled without notice if a valid card or deposit (as applicable) is not on file.
PETS/ANIMALS: Pets are allowed in Pet-Friendly Units only during our PET-FRIENDLY season, and must be booked in advance. There is a limited number of Pet-Friendly units on site. A $100.00 refundable CLEANING DEPOSIT is required when bringing a pet to a Pet-Friendly unit, plus a $50.00 per night per pet fee. Your deposit will be refunded upon confirmation from housekeeping that no additional cleaning, due to your pet, was required. Pets are not allowed on furniture. Pet owners are responsible for cleaning up and disposing of their pet's waste and fur, as well as any damage caused by their pet. By bringing your pet, you are authorizing the RIVER PINES to charge your CC on file for any damages or excessive messes caused by your pet. Pets are prohibited on the premises unless approved in advance and in writing.
Pets must be on a leash at all times when not inside your rental. If left alone in your unit, your pet must be contained in a crate. Housekeeping will not perform daily linen service if your pet is left alone in your room.
Bringing a Pet to the Property without approval is grounds for immediate eviction. and a minimum cleaning charge of $500.00 will apply.
*We do not accept pets from Memorial Weekend to Labor Day Weekend of each year.
RIGHT OF ENTRY: River Pines staff may enter any unit within reasonable times during the Guest's occupancy to make repairs, or due to health and safety, inspections, and complaints, including occupancy limits and Pets on premises, or at any time during an emergency.
SMOKING POLICY: All Units have a NO-Smoking Policy. Smoking of any substance is prohibited in all units. This includes cigarettes, cigars, pipes, electronic devices, marijuana (medical or recreational), and any other uses. A minimum charge of $500.00 will be charged to the Guest to clean and remove smoke contamination.
LAW ENFORCEMENT CONTACT/ACTION: Any local law enforcement agency response or contact for adverse circumstances while the guest is staying at the resort, whether or not the contact is on the property, is grounds for immediate eviction and forfeiture of any future reservation privileges. This will be handled on a case-by-case basis, but strictly enforced.
SUBSTITUTION: RIVER PINES reserves the right to substitute with a similar or upgraded unit or cancel if the unit is under repair or otherwise made unavailable beyond our control. In such a case, the guest can either accept the substituted rental unit or cancel it, in which case the total amount paid will be returned to the guest.
TELEPHONE & LANDLINE SERVICE: Your unit may or may not have Landline Service, and cell phone coverage is sometimes unreliable in the mountain area. The guest understands and acknowledges that they do not hold RIVER PINES, its Employees, or the Property Owner responsible for any issues arising from the lack of landline telephone service.
UTILITIES: If any appliance, television, utility, heating, or air conditioning system fails to operate, the River Pines Staff will use best efforts to have the item repaired/replaced, but cannot guarantee this, as resources are limited in the area. The guest will not receive a refund or credit due to any failure on our part to repair the issue. This also applies to power outages, weather, fire, smoke, or other related occurrences beyond our control.
DAMAGES: You, as Guest, will take full responsibility for any and all damage created by the negligence or willful misconduct of yourself or any member of your party and all liability involving negligence or willful misconduct of any members of your party, including family, guests & invitees. Damages and the cost of repairing said damages are the sole responsibility of the guest occupying the property.
AGREEMENT: By booking at River Pines Resort, I confirm I have read and agree to the policies stated in this document. I have read these policies in full. I understand, agree to, and will abide by all the policies stated herein. I agree to pay any additional charges that may apply to my stay from my credit card on file. I agree to WAIVE, DISCHARGE CLAIMS, and RELEASE FROM LIABILITY The Property Owner, RIVER PINES, its Employees, & Agents in connection with the use of the rental property, surrounding area, recreation facilities, or other amenities. I will provide my Credit Card Number to guarantee Payment of the Rental and any other associated charges.
· REMEDIES FOR DISPUTES: FOR VIOLATIONS OF ANY CONDITION OF THIS AGREEMENT, THE AGENT HAS THE RIGHT BUT IS NOT LIMITED TO OR IS REQUIRED TO TERMINATE THIS AGREEMENT AND EVICT THE GUEST WITHOUT ANY REFUND OF ANY MONIES PAID. GUEST ACKNOWLEDGES THAT IF ALL MONIES ARE PAID, THE MAXIMUM RECOURSE THE GUEST HAS AGAINST THE AGENT FOR ANY ALLEGED BREACH OF THIS AGREEMENT IS THE ACTUAL TOTAL OF THE RENTAL AMOUNT PAID TO THE AGENT. GUEST AGREES THAT ANY ACTION FOR BREACH WILL BE HELD IN PLUMAS COUNTY COURT OFFICES.